FAQ

Orders are processed within 1–2 business days (Monday–Friday), and most orders arrive within 6–10 business days of being placed. Large freight items and deliveries to Alaska, Hawaii or remote areas can take a few extra days.

You can track your order using the tracking number sent to your email once it ships. Please allow 1–2 business days for tracking to update after dispatch.

Yes, Nerrosa offers free shipping on all orders within the United States, with no minimum order.

We ship to addresses within the United States only. We do not ship internationally at this time.

Orders are processed within 1–2 business days, Monday to Friday, before they ship. Orders placed after 4:00 PM (CT) are processed from the next business day.

If your order has not yet been processed, contact us as soon as possible at support@nerrosa.com and we will do our best to update it.

If your package hasn't arrived within 10 business days, contact our support team and we'll look into it with the carrier.

Payment is taken securely at checkout through our approved payment providers. All prices are shown in US dollars (USD).

Any applicable sales tax is calculated at checkout based on your shipping address and shown before you pay. There are no other hidden fees.

You may request a return within 30 days of the delivery date. Items need to come back unused, undamaged and in their original packaging. See our Return & Refund Policy for full details.

If an item arrives faulty, damaged or incorrect, you won't pay anything to return it. For change-of-mind returns, return shipping is paid by the customer, and we recommend a tracked service.

No, there are no restocking fees.

Email support@nerrosa.com within 30 days of receiving your order, with your order number and reason for return, before sending anything back. Once approved, we'll send you instructions.

Refunds are issued to your original payment method within 5–10 business days of us receiving and checking your returned item. You'll get an email once it's processed.

For faulty, damaged or incorrect items, we can arrange a replacement or a full refund, at no cost to you. Just let us know your preference when you contact us.

It depends on what you want to run and for how long. Send us the appliances you want to power (or your average daily usage) and we'll help you compare capacity (Wh) and output (W).

Yes. Transfer switches, smart home panels and other connections to your home's electrical system should be installed by a licensed electrician in line with local codes.

Contact us straight away at support@nerrosa.com with your order number and photos of the damage, and we'll arrange a replacement or full refund at no extra cost.

Cancellations are possible before your order has been processed or shipped. Email us as soon as possible.

Email us at support@nerrosa.com (Monday – Friday, 9:00 AM – 5:00 PM CT) or use our Contact page.