Last updated: November 10, 2026
- 30-day returnsRequest a return within 30 days of delivery
- No restocking feesOn approved returns
- Refunds in 5–10 daysTo your original payment method
Return window
You can request a return within 30 days of the delivery date. Items must be unused, undamaged and returned in their original packaging with all accessories and manuals.
How to start a return
- Email support@nerrosa.com with your order number and the reason for the return, before sending anything back.
- We will reply with return instructions and the return address.
- Ship the item back using a tracked service and send us the tracking number.
Return shipping costs
If an item arrives faulty, damaged or incorrect, the return is free of charge. For change-of-mind returns, return shipping is paid by the customer.
Refunds
Once we receive and inspect the returned item, we will email you. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping was free, so nothing is deducted for it.
Damaged, faulty or incorrect items
Contact us within 7 days of delivery with your order number and photos, and we will arrange a replacement or a full refund at no cost to you.
Non-returnable items
Items that have been installed, used, modified or damaged after delivery, and items returned without prior approval, cannot be accepted.
Cancellations
You can cancel your order free of charge before it has been processed or shipped. Email us as soon as possible.