Order tracking

Track your order

Follow your Nerrosa order every step of the way, from our team to your doorstep.

Order placed
Processing
Shipped
Delivered

Find your order

Enter your order number and the email address you used at checkout.

Have an account? Sign in to see all your orders

From our team to your doorstep

Free shipping across the US
Most orders arrive in 6–10 business days
Tracking emailed when your order ships
30-day returns

Where to look

Where to find your order details

Order confirmation email

Your order number (for example #1001) is at the top of the email we send right after checkout, together with a "View your order" link.

Shipping email

When your order ships we email the carrier and tracking number. Tracking can take 1–2 business days to show its first update.

Your account

Signed in? Every order, its status and tracking details are listed in your account.

Order status

What each status means

1
Order placed
We've received your order and payment. Your confirmation email is on its way.
2
Processing
We check and pack your items, usually within 1–2 business days.
3
Shipped
Your parcel is with the carrier and your tracking number has been emailed.
4
Delivered
Most orders arrive within 6–10 business days of being placed. Large freight items can take a little longer.

Tracking FAQ

Common questions

My tracking number isn't showing any updates.

New tracking numbers can take 1–2 business days to activate. If there's still nothing after that, send us your order number and we'll check with the carrier.

Tracking says delivered, but I don't have my parcel.

Check around your property, with neighbors, your mailbox or a parcel locker. If it's still missing after 48 hours, contact us with your order number.

Can I change my shipping address?

My order arrived damaged or incorrect.

Email us your order number and photos within 7 days of delivery and we'll arrange a replacement or refund. See our Return & Refund Policy.